How to Choose a Moving Company

Choosing the right moving company can make the difference between a smooth relocation and a stressful experience. A reputable mover helps protect your belongings, stay on schedule, and reduce unnecessary stress during the moving process.

Because moving scams and hidden fees are unfortunately common, it is important to research carefully before hiring any company. Consumer protection agencies and moving experts consistently recommend comparing multiple movers, verifying licenses, and reviewing written estimates before making a decision.

Start Researching Early

The best moving companies often book weeks or even months in advance, especially during peak moving season.

Starting early gives you time to:

• Compare companies

• Read reviews

• Schedule estimates

• Avoid rushed decisions

Summer and end-of-month moves are typically the busiest and most expensive times to move.

Ask for Recommendations

Personal referrals are often one of the best ways to find reliable movers.

Helpful sources may include:

• Friends and family

• Real estate agents

• Coworkers

• Local community groups

People with firsthand experience can often provide honest insight about:

• Reliability

• Communication

• Pricing

• Professionalism

Verify Licensing and Insurance

Reputable moving companies should be properly licensed and insured.

For interstate moves in the United States, movers should have:

• A valid USDOT number

• Federal Motor Carrier Safety Administration (FMCSA) registration

• Proper insurance coverage

Experts strongly recommend checking these credentials before booking.

For local moves, requirements may vary by state.

Get Multiple Written Estimates

Most experts recommend getting estimates from at least three moving companies.

Reliable movers will usually:

• Conduct an in-home or virtual walkthrough

• Review your belongings carefully

• Provide written estimates

• Explain pricing clearly

Be cautious of companies that provide unrealistically low quotes without inspecting your items first. Very low estimates are a common scam warning sign.

Understand the Type of Estimate

There are different estimate types, including:

• Binding estimates

• Non-binding estimates

• Binding not-to-exceed estimates

Binding estimates generally provide more price certainty, while non-binding estimates may increase later depending on weight, time, or services.

Always ask:

• What is included?

• What could increase the price?

• Are packing materials extra?

• Are stairs or long carries additional?

Read Reviews Carefully

Online reviews can help identify patterns involving:

• Damaged belongings

• Late arrivals

• Hidden fees

• Poor communication

• Professional behavior

Helpful review sources include:

• Google Reviews

• Yelp

• Better Business Bureau

• FMCSA complaint records

Look for consistent themes rather than focusing on a single review.

Watch for Common Scam Red Flags

Moving scams are unfortunately common, especially during stressful relocations.

Major warning signs include:

• Large upfront deposits

• Cash-only payment requests

• No physical business address

• No written contract

• Extremely low estimates

• Poor communication

• No licensing information

Experts also warn about brokers posing as actual movers when they only sell your job to third parties.

Ask About Insurance and Liability Coverage

Basic moving coverage may provide only limited reimbursement for damaged items.

Ask about:

• Full-value protection

• Additional insurance options

• Claims procedures

• High-value item coverage

Understanding protection options is especially important for:

• Electronics

• Artwork

• Jewelry

• Antiques

• Expensive furniture

Clarify Services Included

Not all moving companies provide the same services.

Clarify whether the mover offers:

• Packing and unpacking

• Furniture disassembly

• Storage options

• Specialty item handling

• Supplies and materials

Some companies only transport pre-packed boxes, while others provide full-service moving support.

Read the Contract Carefully

Before signing anything:

• Read all terms carefully

• Check cancellation policies

• Confirm pricing details

• Review delivery timelines

• Understand liability coverage

Never sign incomplete or blank documents. Consumer experts strongly warn against vague contracts and missing details.

Trust Professionalism and Communication

Good movers should:

• Respond clearly to questions

• Provide detailed information

• Communicate consistently

• Show professionalism during estimates

Poor communication early in the process may indicate future problems.

The Bottom Line

Choosing the right moving company involves more than simply finding the lowest price.

The most important steps include:

• Researching companies carefully

• Verifying licensing and insurance

• Getting multiple written estimates

• Reading reviews

• Watching for scam red flags

• Understanding contracts and coverage